FAQ's
What kind of food do you serve?
We are not your typical full service cafe. We do not prepare or package food on site. We offer for sale a limited menu of pre-packaged snacks and a few treats from local bakeries. We are proud to serve Kitty Town Coffee, where every purchase helps feed rescue cats. In addition to coffee, we serve organic tea and hot cocoa. We also offer a variety of cold beverages for sale from our grab-n-go cooler.​
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Can I bring my own cat?
No. Please no. Trust us, we have plenty of them here for you to pet and cuddle! In addition, all of our cats are fully vetted prior to coming to the lounge. Outside cats would cause undue stress to our current cat colony and could risk jeopardizing our cats health and safety. ​
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Do I need an appointment?
Nope, not necessarily! Reservations to visit the cafe are highly recommended, not required. Because we only allow a small number of people into our cat lounge at a time, we cannot accept walk-ins when we are at capacity. We recommend booking at least one day before you would like to visit to ensure your spot when you arrive!​
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Is there an age requirement?
All ages can book a spot during one of our 30 minute time slots. 1-hour reservations are designated for ages 7 and above (no exceptions). A parent or guardian will need to sign a waiver for all minors visiting the cat lounge. In order to ensure the safety of our cats as well as your little ones, ALL children must be supervised at ALL times.
One adult is required for every two children ages 12 and under to enter the Cat Lounge.
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I found a homeless cat, can I bring it to you?
We are not a licensed rescue and can not directly intake cats into our cat lounge. Our rescue partner ensures all our cats are vaccinated, spay/neutered, and receive a health screening prior to entering our cat lounge. We can refer you to shelters that are willing to take in homeless cats.​
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I want to adopt, what is the adoption process?
We're so glad you found your new furbaby! All of the cats at the cafe are adoptable through Smelly Cat Rescue. Just let us know the kitty you want to make your furever pal, and we'll provide you with directions for submitting your application online. Approvals are not first come first serve as top priority is placed on finding the right home for each cat. Once your application is approved, you'll be notified by the rescue and an adoption pick-up date is scheduled. The entire adoption process can take 1-2 weeks from application submission to picking up your new furbaby.​
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Can I come and shop without experiencing the cat room?
Yes! Absolutely! We invite you to browse our merchandise or grab a drink and a snack! Our cats reside in a large room that can be looked upon while shopping in our cat-tique, but they are completely separated. So feel free to stop by without booking an experience with our cats!​
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Why do I have to pay to hang out with the cats?
It costs to care for cats the way we do and provide them with everything needed while being fostered in our cat lounge. We receive no outside funding and ALL adoption fees go to our rescue partner, Smelly Cat Rescue. Your cat lounge contribution helps cover fostering expenses. It's really that simple. In order to pay our staff, cover rent, utilities, cat food, litter, vet bills, medications, cleaning supplies, routine maintenance, repair and replace furniture damaged by cats, and the list goes on we have to charge a nominal admission fee. We hope you understand and support our cause of helping cats find forever homes.
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Where do the cats go at night?
The cats sleep in the lounge! We provide a plethora of beds and cozy perches/trees for the cats to cozy up in. Cat Zen acts similarly to a large foster home for our kitties. Cats are not kenneled unless it's deemed necessary for their health or safety.
Do you accept donations?
We are extremely appreciative of any donations given to help support our kitties. Cat food and cleaning supplies are our biggest expenses. Any donations of these items are greatly appreciated. We prefer Purina One dry kibble, and any wet food variations. Unfortunately, we cannot accept any opened items. You can also support us by clicking here to shop our amazon wishlist or leave a donation.